Frequently Asked Questions
Quick answers about our services, benefits, booking and our move to Cornwall Road. Still have a question? Call 905-338-1348.
We don’t direct bill. After each massage therapy (RMT) or athletic therapy (AT) session you get an official receipt that you submit to your extended health plan for reimbursement. Check your plan for coverage details. Most plans reset on December 31, so unused benefits don’t carry over.
Licensed therapy at Sandbox is hands-on treatment from registered massage therapists and certified athletic therapists. It’s used to reduce pain, restore movement and help you get back to training and the activities you love.
Yes. Our personal trainers are also licensed therapists, so the person coaching your workout can assess what’s limiting you, treat it on the table and then build it into your program, all with one team that knows your history.
Active adults who want to keep golfing, skiing, cycling and playing for years to come, busy professionals who want an expert to take the thinking off their plate, young athletes building toward the next level, and people with complex pain or injury histories who haven’t found answers elsewhere.
Training runs from $97 per appointment up to the mid-$110s, with higher-priced options for unique or complex cases. Choose monthly autopay at 3x/week (12 sessions a month), 2x/week (8) or 1x/week (4), or pay as you go. The more often you come, the better your rate. Group rates are available on request. Therapy rates are set by each practitioner and are typically around $125/hour.
No. Your sessions don’t expire unless you’re away for 12 months.
We ask for 48 hours’ notice to cancel. If you cancel within 48 hours, you can reschedule within 14 days of the original session date, but rescheduling isn’t possible after 10pm the night before your appointment. If a late cancellation feels unfair, email info@oakvillesandbox.com with the subject “Late cancellation dispute” within 14 days, with the date/time and a brief explanation. We’ll review it, and the outcome may be a reschedule within two weeks, a lost session, or a replacement session added to your account (with Sandbox covering or sharing the cost). Clients who often need to dispute may move to week-to-week booking, where you get a text each week with available times.
Call us at 905-338-1348 or email Info@OakvilleSandbox.com. We book every client personally, so we don’t offer online booking.
Yes, we’re growing. In January 2027 Sandbox moves to a bigger home at 1425 Cornwall Rd, Unit C3, Oakville, ON L6J 7T5, with free parking and more room for training, therapy and recovery. Your trainer, your therapist, your program and your packages all carry over.
Until our move, we’re at 6-115 Trafalgar Rd in downtown Oakville. The best option is the indoor parking garage at 300 Church Street, just steps away. After the move to Cornwall Rd, parking is free.
Comfortable clothes you can move in and clean indoor running shoes. For therapy sessions, loose layers make it easy to access the area being treated. Bring a water bottle.
Yes. We mark them down and make a very small amount of money on them. We recommend supplements because we believe in them, not to nickel and dime you.
